TotalVPN - Contact Us

Contact Us

NOTE: We can see that you are currently not logged into an account, please log in here.

If you need assistance with your query and would like to speak to a member of the team, please fill out our support contact form here and one of our team will respond to you soon.

FAQs:

Where do I go to Login to my Dashboard?

To login to your online portal, please click here.

How do I reset my Password?

You can reset your account password here.

How do I find my account credential?

If you are unsure of your account credentials, please refer to our Transaction Search page, if you are unable to access your account online, please use the Account Recovery Tool here.

For step-by-step instructions or to resolve common issues, please visit our Help Center.

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Getting Subscription Details

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Making a Renewal Payment

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Cancelling Your Subscription

Subscription Details

For full information on your account, please visit your My Services dashboard on our website by logging in using the button below.

My Services

If you have a charge from us which is not listed on your account, or you are unable to access your account, please use our Transaction Search Tool to provide us details about the charge so one of our billing representatives can assist with your request.

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Go back

Making a Renewal Payment

To check your full account details, such as the renewal of any additional services, please visit your Account Dashboard on our website.

Alternatively, to reach out to team directly here.

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Go back

Cancelling Your Subscription

We're sorry to hear you're thinking of cancelling.

If you need assistance with your query, please fill out our support contact form here and one of our team will respond to your soon.

Alternatively, the fastest and easiest way to complete your cancellation is to log into your online portal. You can disable auto-renewal at any time using our simple one-click cancellation process — no need to contact support.

This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time, and no further charges will be made.

Please note: For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication — either by email or by entering the first six digits of the payment method saved to your account. This helps ensure your account remains secure.

To get started, choose the payment method you used at sign-up and follow the step-by-step instructions below.

On your iOS® device follow these steps:

Open the settings app

Tap the iCloud® Subscription at the top of the screen

Tap 'Subscriptions' (this may take a few seconds to load)

Tap the subscription you wish to manage

Tap 'Cancel Subscription'

Alternatively, to manage your subscription you can review your subscriptions associated with your Apple® Account by clicking here.

To manage your subscription you can review your subscriptions associated with your Google Account by clicking here.

If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

Please see below for an overview of the simple steps.

Login

Dashboard

On your dashboard click the 'My Subscriptions'

My Services

Click 'Cancel Subscription' on your subscription.

Verification

As a security measure, we require you to verify your identity as the account holder before we make any changes to your billing preferences. To facilitate this process, we dispatch a verification code to the email address associated with your account.

If you wish to cancel a subscription with us, you can do so by clicking here to access your account and navigating to the services menu.

Please see below for an overview of the simple steps.